Privacy Policy

1. Introduction

Hextora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI customer service platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, password).
• Communication data (messages sent through our platform).
• Payment information (processed securely through third-party providers).
• Usage data (IP address, browser type, pages visited).

3. How We Use Your Information

We use the collected information for various purposes, such as:

• Providing and maintaining our Service.
• Improving our AI models and platform performance.
• Communicating with you regarding updates or support.
• Ensuring compliance with legal obligations.

4. Data Security

We implement industry-standard security measures (including SOC 2 Type II compliance) to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have the right to access, update, or delete your personal information. You can manage your communication preferences through your account settings or by contacting us directly.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@hextora.ai.